Responsible Gaming

At Lukki Casino, accessed via lukkibet-au.com, gambling is offered strictly as a form of leisure. Responsible gaming means maintaining a conscious, informed and controlled approach to online casino play, treating every game as entertainment and never as a way to earn a living, repay debts or solve financial problems. Understanding the risks, setting clear limits and recognising when to stop are essential to protecting your wellbeing.

The operator of Lukki Casino, Dama N.V. (registered in Curaçao under No. 152125 and licensed under Antillephone N.V. licence No. 8048/JAZ2020-013), provides a range of tools to help you manage your play, including limits, breaks and self-exclusion. Our support team is available to assist you in configuring these tools, to respond to concerns about your gambling behaviour, and to direct you to professional help and independent support services in Australia and internationally.

All information on this page is provided for general guidance only and does not constitute legal, financial or clinical advice. If you are worried about your gambling or your mental health, we strongly encourage you to seek help from qualified professionals and dedicated support organisations.

Risk Awareness

Gambling always involves risk. While most customers of Lukki Casino use lukkibet-au.com for occasional entertainment, some people may develop problematic or compulsive gambling behaviour. Being able to observe and critically assess your own behaviour is the first step in prevention.

Signs of Potential Gambling Harm

• Loss of control: Finding it difficult to stop playing, increasing stake size or session length despite previously set limits or intentions.
• Preoccupation with gambling: Thinking about the casino frequently outside play, planning the next session, or reliving past wins or losses.
• Chasing losses: Increasing bets or playing longer specifically to win back money you have lost, rather than stopping and accepting the loss.
• Financial strain: Using money needed for rent, bills, food, education or other essentials to gamble, or taking loans or credit to continue playing.
• Secrecy and guilt: Hiding gambling activity from family or friends, deleting transaction histories, or feeling ashamed about the time or money spent.
• Impact on daily life: Missing work, study, family responsibilities or social events because of gambling, or feeling irritable or anxious when not able to play.
• Escapism: Using gambling to escape from stress, depression, anxiety, loneliness or other emotional difficulties.

Self-Assessment: Quick Check-In

The following statements are not a diagnosis but can help you reflect on your behaviour. Ask yourself honestly whether you agree ("Yes") or disagree ("No") with each statement:

• I often spend more time or money gambling than I originally planned.
• I gamble to relieve stress, forget my problems or improve my mood.
• I have tried to cut down or stop gambling but found it difficult.
• I sometimes hide or minimise my gambling when speaking to family or friends.
• I have borrowed money, sold possessions or used credit to fund gambling.
• Gambling has caused arguments, financial difficulties or other serious problems in my life.
• I feel restless, irritable or low when I cannot gamble.

If you answered "Yes" to several of these statements, we strongly encourage you to reduce or stop gambling, use the tools provided on lukkibet-au.com (limits, time-outs, self-exclusion) and contact a professional support service listed below, especially those available in Australia.

Limits & Tools

Lukki Casino provides a series of configurable tools via lukkibet-au.com to help you manage your gambling. We recommend setting limits before you start playing and adjusting them only with great caution.

Deposit Limits (Daily, Weekly, Monthly)

You can set financial limits on how much you can deposit into your account over specific periods.

1. Access your profile: Log in to your account on lukkibet-au.com and go to "My Account".
2. Open Responsible Gaming: Select the "Responsible Gaming" or "Player Protection" section.
3. Choose Deposit Limits: Click on "Deposit Limits". You will usually see three fields for:
   • Daily limit (e.g. AUD 50)
   • Weekly limit (e.g. AUD 150)
   • Monthly limit (e.g. AUD 500)
4. Enter your limits: Carefully select amounts that you can afford to lose without affecting your essential living expenses. Type the amounts in Australian dollars (AUD) into the respective fields.
5. Confirm your settings: Click "Save" or "Confirm". The new limits will apply immediately or from your next deposit, depending on the interface.

Important: Increasing limits usually takes effect only after a cooling-off period (for example 24 hours or longer), while decreases may take effect immediately. This delay is designed to protect you from impulsive decisions.

Time Spent Limits & Session Timers

Time-based controls help prevent excessively long sessions.

1. Go to "My Account" -> "Responsible Gaming" -> "Session Limits" (naming may vary).
2. Select a maximum session duration (for example 30, 60 or 120 minutes).
3. Enter the desired number of minutes in the input field and confirm.
4. When the limit is reached, you will receive a notification and may be automatically logged out of the casino session or prevented from continuing to wager.

We recommend combining session timers with realistic breaks, such as a 5 - 10 minute pause after every 30 - 45 minutes of play, and avoiding multi-tasking with gambling while working or studying.

Short-Term Breaks ("Time-Out" 24 - 72 Hours)

If you feel the need for a short break from gambling, you can activate a temporary "Time-Out" or "Cool-Off" period.

1. Log in to lukkibet-au.com and navigate to "My Account" -> "Responsible Gaming" -> "Time-Out" or similar.
2. Choose the desired duration, typically:
   • 24 hours
   • 48 hours
   • 72 hours
3. Read the description of what the time-out entails (e.g. you cannot deposit or place bets, but may still log in to withdraw funds, depending on configuration).
4. Confirm your choice by clicking "Activate Time-Out". You may be asked to re-enter your password or confirm by e-mail.

During the time-out, gambling will be disabled in accordance with the settings displayed on the site. We strongly encourage you to treat a time-out as an opportunity to reflect on your gambling behaviour and, if needed, move to longer-term self-exclusion and seek professional help.

Self-Exclusion

Self-exclusion is a stronger, more protective measure than a short time-out. It is designed for players who feel that their gambling on lukkibet-au.com is no longer under control, or who wish to stop gambling entirely for a significant period.

How to Initiate Self-Exclusion

1. Access the Self-Exclusion page:
   • Log in and navigate to "My Account" -> "Responsible Gaming" -> "Self-Exclusion", or
   • Contact customer support via live chat or e-mail and request self-exclusion; support can guide you through the process or apply it on your behalf after verifying your identity.
2. Select the exclusion period: Common options include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (indefinite)
   Choose the period that realistically reflects your need to stop gambling.
3. Confirm your decision:
   • Carefully read the information on the consequences of self-exclusion.
   • Tick any required checkboxes confirming that you understand these consequences.
   • Click "Confirm Self-Exclusion" or respond to the confirmation e-mail, if requested.
4. Record your confirmation: We recommend taking a screenshot or saving the confirmation message for your records.

Consequences of Self-Exclusion

• Access restrictions: Once self-exclusion is applied, you will not be able to log in and use your account for gambling during the exclusion period. Attempts to register a new account may violate the Terms and Conditions and may lead to closure of any duplicate accounts.
• Deposits and betting: You will be blocked from depositing funds and placing any wagers on lukkibet-au.com.
• Balance and withdrawals:
  • If you have a remaining real-money balance, you may request withdrawal by contacting customer support via e-mail while self-excluded, subject to verification and the casino's Terms and Conditions.
  • Bonus funds and unfinished bonus wagering may be cancelled according to the applicable Bonus Terms.
• Marketing communications: The operator will take reasonable steps to stop sending you promotional e-mails or SMS during the self-exclusion period, once your exclusion has been processed.
• Early re-opening: For your protection, self-exclusion cannot normally be lifted before the end of the selected period. Lifetime exclusion is treated as indefinite and any request to reopen will be assessed cautiously, and may be refused, in line with responsible gaming obligations.

Self-exclusion applies only to your account(s) with Lukki Casino operated by Dama N.V. It does not automatically affect other gambling sites, including other brands operated by Dama N.V. or unrelated operators. We therefore strongly recommend combining self-exclusion on lukkibet-au.com with external blocking tools and national exclusion schemes where available.

Support Resources

Professional and independent support is a critical part of harm minimisation. Lukki Casino encourages all players who experience difficulties to seek assistance from qualified services. The organisations listed below are independent of lukkibet-au.com; your contact with them is confidential and will not affect your account status, other than where you request that we apply additional protections.

Local Support for Players in Australia

• Gambling Help Online (Australia-wide)
  • Phone: 1800 858 858 (National Gambling Helpline)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, online chat, e-mail support, self-help tools.
  • Languages: English; other languages available through the Translating and Interpreting Service (TIS National) on request.
• National Debt Helpline (Financial Counselling)
  • Phone: 1800 007 007
  • Website: ndh.org.au
  • Services: Free, confidential financial counselling for Australians experiencing debt, including gambling-related debt.
• Lifeline Australia (Crisis Support)
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Services: 24/7 crisis support and suicide prevention; not gambling-specific but can help in emotional distress.
• Beyond Blue
  • Phone: 1300 22 4636
  • Website: beyondblue.org.au
  • Services: Support for anxiety, depression and related mental health concerns that may be connected with gambling.

Please note: Lukki Casino is operated offshore by Dama N.V. under Curaçao law. Australian regulators such as the Australian Communications and Media Authority (ACMA) may block access to certain offshore gambling sites, and typical Australian consumer protections (for example through the ACCC or local ombudsman schemes) may not apply to your relationship with lukkibet-au.com.

International Support Organisations

National and Third-Party Self-Exclusion Schemes

In addition to the self-exclusion tools provided on lukkibet-au.com, you may wish to register with external exclusion schemes or blocking services. These are operated independently of Dama N.V. and may not directly cover Lukki Casino, but can still provide an additional barrier to gambling.

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Allows players to self-exclude from all online gambling sites licensed in Great Britain for a chosen period. Note: lukkibet-au.com is licensed in Curaçao and is not part of GamStop, but registration may still reduce your exposure to other sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: ordenacionjuego.es
  • Allows Spanish residents to prohibit themselves from accessing licensed gambling operators in Spain.
• Other national schemes: Many countries offer state-run self-exclusion registers (for example in some EU Member States and certain Canadian provinces). Check your local regulator's website for details.

Blocking and Filtering Applications

To further protect yourself or your family, you can install gambling-specific blocking software on computers and mobile devices:

• Gamban - gamban.com - Paid software that blocks access to a wide range of gambling sites and apps across devices.
• BetBlocker - betblocker.org - Free software that allows users to restrict access to gambling content for predetermined periods.
• Device-level controls: You can also use parental control solutions and built-in operating system features to restrict app installs, in-app purchases and access to gambling-related websites.

These tools are not controlled by Dama N.V., and Lukki Casino cannot guarantee their effectiveness; however, they can be an important additional layer of protection.

Family and Friends Support Resources

Family members and close friends affected by someone else's gambling can also access dedicated support:

• Gambling Help Online - For family and friends: Resources and counselling for people impacted by another person's gambling in Australia.
• Gam-Anon - gam-anon.org - International fellowship for relatives and friends of compulsive gamblers.
• Online forums and peer groups: Many of the organisations listed above offer moderated forums and support groups where you can share experiences confidentially.

All conversations with these services are confidential to the extent permitted by local law. We encourage both players and affected others to seek help early rather than waiting until problems escalate.

Help for Family

Problem gambling does not only affect the person who gambles. Partners, parents, children, friends and colleagues may experience stress, financial hardship and emotional strain. If someone close to you is gambling in a way that worries you, there are practical steps you can take.

How to Talk to Someone About Their Gambling

• Prepare yourself: Learn about gambling addiction and responsible gaming so you can discuss the issue with empathy and accurate information.
• Choose the right moment: Talk when both of you are calm and there is enough time for a serious conversation. Avoid approaching them immediately after a loss or during play.
• Use "I" statements: Focus on how their behaviour affects you and the family (e.g. "I feel worried when..."), rather than blaming or accusing.
• Listen actively: Give them space to explain how they feel. Avoid interrupting or escalating into arguments.
• Encourage, do not control: You cannot force someone to change, but you can encourage them to use tools such as limits or self-exclusion on lukkibet-au.com and to seek professional help.

Protecting Yourself and the Household

• Review shared finances, and where appropriate, limit the person's access to joint accounts or credit cards to prevent further harm.
• Seek independent financial counselling (for example via the National Debt Helpline in Australia) to address debts or budgeting issues.
• Take care of your own emotional wellbeing through counselling, support groups or helplines.

Support Resources for Families and Friends

• Gambling Help Online - "For Family & Friends" (Australia):
  • Website: gamblinghelponline.org.au
  • Offers dedicated information, chat and counselling for people impacted by someone else's gambling.
• Gam-Anon:
  • Website: gam-anon.org
  • Provides meetings and support materials for families and friends of compulsive gamblers.
• Online forums and chats:
  • Many national helplines and mental health organisations host anonymous forums, moderation-led chats and group sessions where you can share experiences with others facing similar challenges.

If you believe that someone is in immediate danger (for example expressing suicidal thoughts), contact emergency services in your area or a crisis helpline such as Lifeline (13 11 14 in Australia) without delay.

Operator's Commitment

Lukki Casino, operated by Dama N.V. under a Curaçao e-gaming licence (No. 8048/JAZ2020-013), is committed to implementing reasonable measures to identify and mitigate gambling-related harm, even though it operates as an offshore casino for Australian players and is not licensed by Australian state or territory regulators.

Internal Risk-Check Procedures

Within the technical and legal constraints of our operations, we employ internal procedures to detect patterns of behaviour that may indicate elevated risk:

• Behavioural monitoring: Analysis of gameplay patterns such as very frequent deposits, rapid bet escalation, extended play sessions without breaks, repeated attempts to deposit with multiple payment methods, or persistent chasing of losses.
• Limit interaction: System prompts encouraging players to set or adjust deposit and session limits, particularly for new accounts and players who significantly increase their spending.
• Reality checks and warnings: On-screen messages showing time spent in a session or recent net losses, reminding players that gambling is a form of entertainment and that they should consider taking a break.
• Age and identity verification: KYC (Know Your Customer) procedures designed to prevent underage gambling and verify the identity of account holders, in line with Curaçao regulatory requirements.

When We May Contact You Proactively

If our systems or customer-facing staff identify potential risk patterns, support may reach out to you to offer assistance. Examples of such patterns include (non-exhaustive):

• A sudden and significant increase in deposit amounts or frequency compared to your usual behaviour.
• Multiple long gaming sessions in a short period without apparent breaks.
• Repeated declined deposits or signs of financial strain linked to gambling.
• Direct statements in chat or e-mails suggesting loss of control, distress, or thoughts of self-harm in connection with gambling.

In such cases, our team may:

• Inform you about available responsible gaming tools (limits, time-outs, self-exclusion).
• Suggest or apply additional protective measures, such as setting lower limits or applying a temporary suspension.
• Provide information about independent counselling and helplines, particularly those available in Australia.

We reserve the right, at our discretion and in line with our Terms and Conditions and Curaçao regulatory expectations, to limit or close accounts where we reasonably believe that continued gambling may cause serious harm, or where responsible gaming rules are being circumvented (for example, by attempting to open multiple accounts after self-exclusion).

Disputes relating to account closures, limits or responsible gaming interventions can be escalated through our internal complaints process described in the general Terms and Conditions on lukkibet-au.com. In some cases, players may also seek assistance from independent alternative dispute resolution (ADR) services such as The POGG or AskGamblers, although their jurisdiction and procedures are defined independently of Dama N.V.

Updates

Responsible gaming standards, technical tools and regulatory expectations evolve over time. For this reason, Lukki Casino may update this Responsible Gaming page periodically to reflect changes in:

• Internal policies and risk-management procedures of Dama N.V.
• Available player protection tools on lukkibet-au.com.
• Applicable laws and regulations in Curaçao and international best practices.
• Information about external support services, helplines and blocking tools.

When material changes are made, we will take reasonable steps to notify you by one or more of the following methods:

• An information banner or pop-up on lukkibet-au.com after you log in.
• A notice or message in the "My Account" area.
• E-mail notification sent to the address registered to your account, where appropriate.

We encourage you to review this page regularly to remain informed about the tools and resources available to you.

Last updated: 21 February 2026

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback on our player protection measures, you can contact our dedicated responsible gaming team.

Responsible Gaming Department Contacts

• E-mail: [email protected]
• Telephone: +61 2 8015 1234 (international call charges may apply)
• Website: lukkibet-au.com - Live chat support is available via the Help/Support section.

Please do not send copies of identification documents or sensitive financial information unless specifically requested by our support team through secure channels. E-mail is not suitable for urgent crisis situations; in an emergency, contact local emergency services or a crisis helpline in your area.

Responsible Gaming Feedback & Support Request Form

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Reason for Contact:
Help setting or changing limits Request for self-exclusion or time-out Concerns about my gambling behaviour I am concerned about a family member Feedback or suggestions about responsible gaming Other responsible gaming enquiry

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By submitting this form, you consent to Lukki Casino, via lukkibet-au.com and Dama N.V., using the information you provide to review your request, contact you, and, where appropriate, apply responsible gaming measures to your account in accordance with our Terms and Conditions and Privacy Policy.